Refund policy

30-Day Returns

We want you to love your Elowen Wrap. If you're not completely satisfied for any reason, you have 30 days from the date of delivery to request a return.

Eligibility

To be eligible for a return, your item must be:

  • Unworn and unwashed
  • In its original condition, free from odours, stains, or signs of use
  • Returned with any original packaging included

Items that do not meet these conditions may not be accepted and will be returned to you at your cost.

How to Initiate a Return

  1. Email us at help@shopelowen.com with your order number and the reason for your return
  2. Our team will respond within 1–2 business days with return instructions
  3. Pack the item securely and send it to the address provided

We recommend using a tracked shipping method. Elowen is not responsible for items lost in transit on the way back to us.

Return Shipping Costs

  • Change of mind returns: Return shipping is at the customer's expense
  • Faulty or incorrect items: We'll cover the return shipping cost in full

Refunds

Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days. Depending on your bank or card provider, it may take additional time to appear in your account.

Original shipping charges are non-refundable unless the return is due to a fault or error on our part.

Exchanges

We don't currently offer direct exchanges. If you'd like a different colour, simply return your original item and place a new order once your refund has been processed.

Faulty or Damaged Items

If your Elowen Wrap arrives faulty, damaged, or not as described, please contact us within 7 days of delivery at help@shopelowen.com with your order number and photos of the issue. We'll arrange a replacement or full refund at no cost to you.

Gift Returns

If your Elowen Wrap was purchased as a gift and you'd like to return it, please contact us at help@shopelowen.com. Refunds will be issued to the original purchaser's payment method.

Contact Us

For any questions about your return or refund, reach out to our support team:

📧 help@shopelowen.com

We aim to respond to all enquiries within 1–2 business days.